Return and Refund Policy
At Ultrashoply, we prioritize customer satisfaction by ensuring transparency and fairness in all transactions. As a marketplace focused on digital products, our Return and Refund Policy is designed to address the unique nature of these products while safeguarding the interests of both customers and vendors. Please read the following policy carefully to understand the terms under which refunds and returns are handled.
Return and Refund Eligibility
Due to the nature of digital products, returns are generally not possible. However, we do offer refunds in specific circumstances:
1. Product Not as Described:
If the product you receive is significantly different from its description or the product's details are misleading, you are eligible for a refund. Proof must be provided to support your claim, such as screenshots or recordings of the discrepancies.
2. Technical Issues:
If the product has technical problems that render it unusable and the issue cannot be resolved by the vendor or our support team, a refund may be issued after our review.
3. Unauthorized Purchase:
If a purchase was made without your consent (e.g., due to fraudulent activity), please contact our support team immediately. After verifying the claim, we may process a refund.
4. Double Charges:
If you are accidentally charged twice for the same product, please reach out to us with proof of both transactions. We will verify and refund the duplicate charge.
Refund Request Process
To request a refund, follow these steps:
1. Contact the Vendor First:
If you encounter an issue with a product, please reach out to the vendor directly through our platform's messaging system. Vendors are often able to resolve issues quickly.
2. Contact Our Support Team:
If the vendor is unable to resolve the issue, or if you believe you are eligible for a refund based on the criteria above, email us at support@ultipanel.com. Include your order number, the name of the product, and detailed information about the issue.
3. Investigation and Review:
Once we receive your request, our customer support team will investigate the issue. We may require additional information or evidence from you to complete our review.
4. Decision and Refund Issuance:
After reviewing your case, we will notify you of our decision. If approved, the refund will be processed using the original payment method. Refunds may take 5-10 business days to appear in your account, depending on your payment provider.
Important Considerations
Digital Products:
Given that digital products are instantly accessible after purchase, refunds are rare and only issued in exceptional cases.
No Refund for Change of Mind:
Please note that we do not offer refunds if you change your mind about a purchase or decide the product is no longer needed.
Refund Timelines:
Refunds will be processed as quickly as possible, but processing times may vary depending on your payment method.
Vendor Compliance:
All vendors are required to adhere to this Return and Refund Policy. If a vendor fails to comply, they may face penalties or suspension from our platform.
Contact Us
If you have any questions about our Return and Refund Policy or need assistance with a purchase, please contact our support team at support@ultipanel.com. We are here to help ensure your experience on Ultrashoply is positive and transparent.
---
By making a purchase on Ultrashoply, you agree to this Return and Refund Policy. We reserve the right to update or modify this policy at any time.
