Frequently Ask Questions
Below are frequently asked questions, you may find the answer for yourself.
General
Ultrashoply is a leading digital marketplace where you can buy and sell a variety of digital products such as software, license keys, antivirus tools, templates, and more. We connect buyers with high-quality digital products from trusted vendors.
Click "Sign Up" on our homepage, enter your email, create a password, and complete your profile to get started.
No, you can place an order without creating an account. However, creating an account allows you to track orders and access your purchase history.
Yes, buying online from Ultrashoply is safe. We use secure payment gateways and encryption to protect your personal and payment information.
You can reach us at support@ultipanel.com or use the contact form available on our website.
Log in to your account, go to account settings, and update your personal details as needed.
Use the “Forgot Username” or “Forgot Password” option on the login page to receive instructions via email.
To delete your account, contact customer support at support@ultipanel.com. Please note that this action is irreversible.
Product Related
We offer various digital products, including software, license keys, antivirus tools, templates, printables, and more.
Use the search bar on our website by entering relevant keywords, or browse through product categories to find what you need.
Select the product, click "Add to Cart," and proceed to checkout. Follow the prompts to complete your purchase.
Orders for digital products cannot be canceled or changed once processed. If you encounter issues with the product, please contact customer support.
Digital products are typically non-returnable. However, if the product does not match its description, you can request a refund by providing proof. Our customer service team will review your request and determine eligibility.
After purchase, you will receive a download link via email and in your account dashboard. Click the link to start the download.
Digital products are licensed to the original purchaser and cannot be transferred.
Check the product description for compatibility details or contact customer support for further assistance.
Order Related
For digital products, tracking is not applicable. You’ll receive immediate access via download links after purchase.
Log in to your account and go to the "Order History" section to view the status of your recent orders.
Check your email’s spam or junk folder. If you still don’t find the link, contact customer support for assistance.
Orders for digital products cannot be canceled or changed once processed. Contact customer support if you encounter issues with the product.
Select the product, add it to your cart, proceed to checkout, and follow the prompts to complete your purchase.
Shipping Related
Digital products are delivered electronically. You will receive a download link via email and in your account dashboard immediately after purchase.
No, there are no shipping costs for digital products as they are delivered electronically.
Digital products are available worldwide with no shipping restrictions.
Payment Related
We accept payments via Stripe, PayPal, credit card, debit card, and MasterCard.
Payment declines may occur due to incorrect payment details or issues with your payment provider. Check your payment information and try again. If the problem persists, contact customer support.
Sales tax may apply based on your location. The tax amount will be calculated and displayed during checkout.
Vendor Related
Apply through our vendor application form on the website. Complete the KYC verification process to start selling your products.
Vendors must complete the KYC process, adhere to our product guidelines, and provide necessary business and product information.
We offer lower fees compared to other marketplaces and do not charge subscription fees. You only pay a percentage of each sale.
After approval, use the vendor dashboard to upload your products, set pricing, and manage your listings.
The vendor dashboard allows you to manage your product listings, view sales reports, handle customer inquiries, and update your account details.
KYC (Know Your Customer) involves submitting identification documents to verify your identity and ensure a secure marketplace.
Use detailed descriptions, high-quality images, and relevant keywords. Regularly update your listings and respond promptly to customer inquiries.
We provide dedicated support for account management, product listing, and any issues you may face. Contact us at vendors@ultipanel.com for assistance.
Promotions and discounts can be managed through the vendor dashboard. Set up sales or discounts and apply them to your product listings as needed.
Address customer feedback directly through the vendor dashboard or via messages. Resolve any issues promptly to maintain a good reputation.
Report technical issues through the support contact form or email vendors@ultipanel.com for prompt resolution.
Yes, you can sell on other platforms, but ensure you comply with Ultrashoply’s policies regarding exclusivity if applicable.
Yes, after purchase, you can message customers directly through your vendor dashboard.
Withdrawals are processed through the vendor dashboard. Follow the instructions provided to transfer your earnings to your preferred account.
